Privacy Policy
Last updated: February 25, 2026
SuperRelay ("we", "us", or "our") operates the SuperRelay platform, a customer support tool for Shopify app teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and information about your Shopify app or organization. If you connect your Shopify store, we receive data authorized through the Shopify API.
Usage Data
We automatically collect information about how you interact with our service, including pages visited, features used, timestamps, browser type, operating system, and IP address.
Customer Support Data
When you use SuperRelay to manage support conversations, we process the messages, customer context, and related metadata necessary to provide the service. This data belongs to you and is processed on your behalf.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the SuperRelay platform
- Process transactions and send related notices
- Send technical updates, security alerts, and support messages
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address fraud or technical issues
Data Sharing
We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our platform (e.g., hosting, analytics, email delivery), subject to confidentiality obligations. We may also disclose information if required by law or to protect our rights.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your information for as long as your account is active or as needed to provide the service. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it by law.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@superrelay.ai.
Cookies
We use essential cookies to operate the service and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.
Children's Privacy
SuperRelay is not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@superrelay.ai.