Ship your app. We'll take care of the rest.
One focused workspace for AI support, live chat, tickets, and docs — with the Shopify context your team needs to resolve issues fast.
7-day free trial · Live in about 10 minutes
Your entire support workflow — one screen.
Conversations, customer context, AI agent, and team collaboration — all in one place.
Trusted by teams building on Shopify
Hype Discounts 
Pixi Order Printer 
GST Pro 
Valet 
FlowSend See it in action
Every feature, one minute or less.
Short demos of how SuperRelay works in practice — from AI conversations to Shopify-native review requests.
Helpdesk, feature requests, and changelog render directly inside your app using Polaris-native surfaces. Your customers never leave.
Why SuperRelay
Why teams switch to SuperRelay.
Support tools shouldn't slow you down. SuperRelay is built for teams that ship fast and care deeply about their customers.
AI-Powered
AI agent + AI compose, working together.
AI replies grounded in your knowledge base, with smart routing, human handoff, and ticket fallback — so nothing slips through.
- AI replies grounded in your knowledge base
- Routing rules to direct conversations automatically
- Smooth human handoff when it matters most
- Ticket fallback for issues that need tracking
- AI compose to help agents draft faster responses
Hi, my orders aren't syncing in the app. It's been stuck since this morning.
I checked our knowledge base — this usually happens when the sync needs a manual trigger. Could you try pressing the "Sync Now" button in Settings → Orders?
2 min ago
Just tried it — still not working. The button spins but nothing happens.
Got it — this looks like it needs someone from the team to investigate. I'm creating a ticket now so they can take a closer look.
Just now Ticket #1847 created
Order sync failure · Assigned to team
One platform, not five
Stop juggling live chat, ticketing, and docs in separate tools.
SuperRelay combines everything into one command center — so your team spends time helping customers, not switching tabs.
In-app support surfaces
Your customers never leave your app.
Embed helpdesk, feature requests, and changelog directly inside your Shopify app using Polaris-native surfaces. No redirects, no context switching.
Realtime support
See who's online right now.
Live chat with online visitor presence, session replay, and instant handoff while the customer is still active — so you can help before they leave.
One workflow, every channel
Chat, email, Slack — same flow.
Conversations from live chat, email replies, and Slack threads all feed into the same inbox. Reply from wherever you work — context follows automatically.
Helpdesk escalation
AI creates tickets when humans are needed.
When AI can't solve it, conversations become structured tickets with owners, priorities, and customer-visible updates — automatically.
Knowledge base
Train AI per app, per knowledge base.
Create multiple knowledge bases — one per app. AI trains on each individually, so responses are always grounded in the right docs.
Customer context
Everything you need, one sidebar.
Contacts, metadata, app-specific context, and live translation — all visible alongside every conversation. No tab switching.
Getting Started Guide
Setup · 3 min read
Billing & Plans
Account · 2 min read
Troubleshooting Sync
Support · 4 min read
Shopify-Native
Shopify-native workflows, built in.
Shopify auth, embedded Polaris surfaces, review requests, and partner flows — purpose-built for the ecosystem you already live in.
- Shopify auth and embedded Polaris surfaces
- Trigger review requests directly from support flows
- Partner and collaborator account workflows built in
- Separate knowledge bases with AI trained per app
- Multiple partner accounts managed in one workspace
API + CLI
Support operations, programmable.
Read and write conversations, contacts, and stores through the REST API — or manage them directly from your terminal with the Relay CLI.
Give the CLI docs to your agent.
With terminal access and a scoped Relay API key, Claude, Hermes Agent, or ChatGPT can help inspect, triage, and operate support using machine-readable CLI output.
curl https://api.superrelay.ai/
v1/public/conversations \
-H "Authorization: Bearer
$RELAY_API_KEY"Scoped keys keep read and write access explicit.
$ relay list --json
$ relay priority 9b2c high
$ relay label 9b2c billing
$ relay assign 9b2c user_2x9QA clean way out
Migrate from Crisp.
Bring your contacts, conversations, and full message history into SuperRelay with the CLI. Preview everything first, then migrate when the counts look right.
Connect Crisp
Add your token and website ID.
Run a preview
Check counts without writing data.
Move everything
Import contacts, threads, and messages.
# Preview first — writes nothing
$ relay migrate all --dry-run
✓ Contacts ready
✓ Conversations ready
✓ Message history ready
# Migrate when you are ready
$ relay migrate allPricing
Plans that grow with your team.
Every plan includes a 7-day free trial.
Starter
$49/mo
1 app
Growth
$89/mo
3 apps
Pro
$179/mo
10 apps
Scale
$299/mo
Unlimited
FAQ
Common questions.
How long does setup take?
Most teams are up and running in under 10 minutes. Add the widget script to your site, invite your team, and start receiving conversations immediately.
How much does it cost?
Plans start at $49/month for one app and scale with the number of apps and team members. Every plan includes unlimited conversations and a 7-day free trial. See the full plan comparison.
What happens when my free trial ends?
You choose a plan to keep going. If you need more time to evaluate, reach out and we'll help you figure out the right fit.
How does team collaboration work?
SuperRelay supports roles, assignments, internal notes, and shared conversation ownership. Your team can hand off conversations, collaborate on tricky issues, and stay aligned without meetings.
Is SuperRelay built specifically for Shopify app teams?
SuperRelay works for any software team, but it is purpose-built for the pace and workflows of Shopify app founders. The interface is fast, lightweight, and designed for teams that ship quickly.
Who owns the data?
You do. Your conversation data, customer information, and team activity all belong to you. We never sell or share your data with third parties.
Can I migrate from another tool?
Yes. We provide migration support for teams coming from Intercom, Crisp, Drift, and other common platforms. Contact our team for a smooth transition — or see how SuperRelay compares to the tool you're using today.
Peace of mind
Ready to stop
firefighting?
No more juggling tools. No more missed messages. Just calm, confident support — so you can get back to building your app.
Ship your app. We'll take care of the rest.
Free 7-day trial · Cancel anytime