SuperRelay vs Gorgias
Gorgias is an excellent helpdesk — for Shopify merchants. Its superpower is deep order data: refunds, order edits, and shipping questions from shoppers. If you build Shopify apps, your customers are merchants, not shoppers, and your support revolves around app installs, configuration, and technical issues. That's the world SuperRelay is built for.
At a glance
| SuperRelay | Gorgias | |
|---|---|---|
| Made for | Shopify app developers | Shopify merchants (stores) |
| Pricing model | Flat monthly, by number of apps | Tiered by ticket volume |
| Help center, changelog & feature requests embedded in your Shopify app | — | |
| Review requests via Shopify App Bridge | — | |
| AI agent grounded in your knowledge base | ||
| Live visitor presence & session view | — |
Choose Gorgias if…
- You run a Shopify store and support shoppers asking about orders
- You need refund, cancellation, and order-editing actions inside tickets
- Your volume is driven by transactional ecommerce questions
Choose SuperRelay if…
- You build Shopify apps — your customers are merchants, not shoppers
- You want your help center and changelog embedded inside your app's admin surface
- You want App Bridge review requests to grow your app store rating
- You want AI grounded in your app's docs, not order data
More comparisons
This comparison reflects our understanding of Gorgias from publicly available information. Features and pricing change — check Gorgias's site for current details.