SuperRelay vs Canny
Canny is the best-known standalone feedback tool: voting boards, roadmaps, and changelogs that close the loop with users. It does one job well — but it's another tool, another tab, and another subscription next to your support stack. SuperRelay includes feature requests and changelog as part of the same platform your support already runs on, embedded inside your Shopify app.
At a glance
| SuperRelay | Canny | |
|---|---|---|
| Made for | Shopify app developers | Product teams collecting feedback |
| Feature requests, roadmap & changelog | ||
| Rendered inside your Shopify app with Polaris-native surfaces | — | |
| Live chat, helpdesk & AI agent included | — | |
| Pricing model | Included in your support plan | Tiered by features & admins |
Choose Canny if…
- Feedback management is a dedicated function with its own owner on your team
- You want advanced prioritization scoring and roadmap workflows
- Your product isn't a Shopify app
Choose SuperRelay if…
- You want feature requests and changelog in the same tool as chat, helpdesk, and AI
- You want those surfaces embedded inside your Shopify app with Polaris
- You'd rather pay for one platform than stitch together support and feedback tools
More comparisons
This comparison reflects our understanding of Canny from publicly available information. Features and pricing change — check Canny's site for current details.