SuperRelay vs Help Scout
Help Scout nails the friendly shared inbox: clean email-first support with a solid docs product. If your support is mostly email and your product could be anything, it's a great pick. SuperRelay is for teams whose product is a Shopify app — where support lives in live chat, in-app surfaces, and app-specific context that an inbox can't carry.
At a glance
| SuperRelay | Help Scout | |
|---|---|---|
| Made for | Shopify app developers | SMB customer support teams |
| Pricing model | Flat monthly, by number of apps | Per user, tiered |
| Help center, changelog & feature requests embedded in your Shopify app | — | |
| Review requests via Shopify App Bridge | — | |
| AI agent grounded in your knowledge base | ||
| Live visitor presence & session view | — |
Choose Help Scout if…
- Your support is primarily email and you want it beautifully organized
- You value simplicity over platform features and integrations
- Your product isn't tied to a specific ecosystem
Choose SuperRelay if…
- You build Shopify apps and want support tooling that understands that world
- You want your help center, changelog, and feature requests embedded inside your app with Polaris-native surfaces
- You want to trigger Shopify App Bridge review requests from support flows
- You want flat monthly pricing based on apps — not per-seat fees that punish growing teams
More comparisons
This comparison reflects our understanding of Help Scout from publicly available information. Features and pricing change — check Help Scout's site for current details.