SuperRelay vs LiveChat
LiveChat is the classic, polished chat product with years of refinement behind it. AI and helpdesk live in separate sibling products, each priced on its own. SuperRelay bundles chat, helpdesk, knowledge base, and AI into one flat-priced platform — and adds the Shopify-app layer none of them have.
At a glance
| SuperRelay | LiveChat | |
|---|---|---|
| Made for | Shopify app developers | Sales & support chat teams |
| Pricing model | Flat monthly, by number of apps | Per agent, tiered |
| Help center, changelog & feature requests embedded in your Shopify app | — | |
| Review requests via Shopify App Bridge | — | |
| AI agent grounded in your knowledge base | Separate product (ChatBot) | |
| Live visitor presence & session view |
Choose LiveChat if…
- You want a mature, chat-only product and don't need a bundled helpdesk
- Your chat team is sales-focused with high concurrent volume
- You're happy composing your stack from separate chat, bot, and ticket products
Choose SuperRelay if…
- You build Shopify apps and want support tooling that understands that world
- You want your help center, changelog, and feature requests embedded inside your app with Polaris-native surfaces
- You want to trigger Shopify App Bridge review requests from support flows
- You want flat monthly pricing based on apps — not per-seat fees that punish growing teams
More comparisons
This comparison reflects our understanding of LiveChat from publicly available information. Features and pricing change — check LiveChat's site for current details.