SuperRelay vs Tidio
Tidio is a popular chat widget for small ecommerce stores, with its Lyro AI answering shopper questions. Like Gorgias, it serves merchants selling products — not developers selling apps. SuperRelay is built for the other side of the Shopify economy: app teams supporting merchants.
At a glance
| SuperRelay | Tidio | |
|---|---|---|
| Made for | Shopify app developers | Small ecommerce stores |
| Pricing model | Flat monthly, by number of apps | Tiered, plus usage-based AI |
| Help center, changelog & feature requests embedded in your Shopify app | — | |
| Review requests via Shopify App Bridge | — | |
| AI agent grounded in your knowledge base | Lyro — usage-priced | |
| Live visitor presence & session view |
Choose Tidio if…
- You run a small online store and want an easy chat widget for shoppers
- You want simple sales-oriented chatbots and cart-recovery flows
- You need a free tier to start with
Choose SuperRelay if…
- You build Shopify apps — your customers are merchants, not shoppers
- You want in-app help center, changelog, and feature request surfaces
- You want App Bridge review requests built into support flows
- You want AI included in your plan, trained per app on your docs
More comparisons
This comparison reflects our understanding of Tidio from publicly available information. Features and pricing change — check Tidio's site for current details.